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What I've Learned In 20 Years Of Building Startups

Author:
Saad Benryane

In my experience spanning over two decades, I've encountered many things that have shaped my understanding of success, failure, and the unwavering quality of resilience. Stripping away the complexities often associated with entrepreneurship, I'd like to share some straightforward insights—lessons learned through both triumphs and setbacks—for those navigating the unpredictable waters of startups.

Fail Well: Learning from Setbacks

Let's keep it simple: ideas are everywhere, but making them work is the real challenge. Out of ten ideas, maybe two will work. Embracing failure is crucial; it's not a dead-end but a stepping stone. Failure is not the opposite of success; it's part of the journey.

Takeaway: Success often comes from learning through failure.

Now, let's delve a bit deeper into this notion of failing well. It's not just about bouncing back; it's about gleaning insights from every setback. Each failure is a valuable lesson, a piece of information that can guide your next move. Look at it this way: failure is not a stumbling block; it's a checkpoint on the road to success.

In my experience, I've come to appreciate that the ability to analyze and understand why something failed is as crucial as celebrating successes. 

Keep Going: Persistence Pays Off

Success is often determined by the simple act of persisting. Many startups fail not because their ideas are bad, but because they give up too soon. The difference between success and failure is often a matter of enduring the challenges that inevitably accompany the startup journey.

Takeaway: Success comes from enduring challenges.

Let's break this down further. Persistence is not about being stubborn in sticking to a failing idea; it's about adapting, learning, and evolving in the face of challenges. It's about recalibrating strategies, seeking feedback, and staying attuned to market dynamics.

In the grand narrative of startup success, those who navigate through the rough patches emerge not only with a resilient business but also with a refined understanding of their industry and audience. 

Saying No: Smart Choices in Tough Times

When times get tough, saying "No" might seem counterintuitive, but it can be a strategic move for long-term success. Not all opportunities are worth pursuing, especially if they clash with your values or lead to burnout.

Takeaway: Not all opportunities are worth pursuing.

Saying "No" is about making calculated decisions that align with the overarching goals and values of the startup. It's about prioritizing sustainability over short-term gains.

In a culture that often glorifies seizing every opportunity, it's essential to recognize that strategic decision-making in tough times is a hallmark of successful entrepreneurship. It's about playing the long game and ensuring that every step aligns with the broader vision of your startup.

Work Smart (and sometimes hard): Balance is Key

We left the 9-5 grind for freedom, not because we hate work. Balance between working smart and putting in the effort is the key to lasting success.

Takeaway: Enjoy your work, but be ready to put in effort.

Working smart involves leveraging technology, streamlining processes, and making data-driven decisions. It's about maximizing output while minimizing unnecessary effort.

However, this doesn't negate the value of hard work. The startup journey demands dedication and perseverance. Enjoying what you do is paramount, but being prepared for some elbow grease is equally crucial. It's a delicate dance between working efficiently and putting in the necessary effort to see your vision come to fruition.

Start Slow: Patience is a Virtue

Impatience can hurt startups. Don't drown in paperwork before proving your idea works. Success is a marathon, not a sprint.

Takeaway: Prove your idea before getting lost in details.

In a landscape that often glorifies rapid growth, the pressure to scale quickly can be overwhelming. However, success is a marathon, not a sprint. Starting slow allows founders to validate their ideas, understand their target audience, and make necessary adjustments before committing to extensive resources.

It's a strategic move that involves pacing yourself and ensuring that every step forward is supported by a solid foundation.

Slow Down Again (when things start to go well): Don't Rush Success

Success can make you rush decisions. Don't expand too quickly; wait and plan. Premature growth can lead to financial trouble.

Takeaway: Success needs patience and planning.

Success, when it arrives, can be intoxicating. The natural inclination may be to seize the momentum and expand rapidly. However, this is where the importance of patience and strategic planning comes into play.

The lesson here is clear: don't rush to expand when things are booming. Instead, take a step back, assess the situation, and plan for sustainable growth. 

Fancy Titles: Stay True to Your Roots

As your company grows, be careful not to lose the customer-centric culture. Corporate structures can kill creativity. Stick to what works, not just what's conventional.

Takeaway: Don't let growth change your core values.

As startups evolve and grow, there's a potential risk of losing the unique culture that fueled their inception. The implementation of corporate structures and standardized processes can inadvertently stifle creativity and dilute the essence of what made the startup unique.

This lesson underscores the importance of intentional efforts to preserve the core values that define the startup's identity. It requires leadership to continually reinforce the importance of creativity, innovation, and customer-centricity within the evolving organizational structure.

Stay Home: Embrace Remote Work

If remote work is possible, why make your team commute? Save on office costs and make a productive environment.

Takeaway: Remote work makes for a happier team.

In today's digital age, if remote work is feasible, it presents a strategic choice. Why burden your team with commutes and office stress when technology allows for collaboration from anywhere? 

The benefits extend beyond cost savings on office space. Remote work fosters a more flexible and inclusive work environment, contributing to the happiness and productivity of the team. It's a simple yet powerful shift that acknowledges the evolving needs and preferences of the workforce.

Keep it Simple: Avoid Tool Overload

In a world full of tools and apps, simplicity matters. Don't sign up for every new trend. Pick a few tools that work for you.

Takeaway: More tools don't mean more organization.

There are too many tools and apps promising efficiency, and the temptation to sign up for every new trend can lead to complexity and inefficiency. The true essence of organization lies in choosing a few tools that genuinely enhance your operations.

It's not about the quantity of tools but their relevance to your startup's needs. By prioritizing simplicity, startups can streamline processes, reduce the learning curve for team members, and foster a more efficient and productive work environment.

Keep Doors Open: Value Relationships

While you can't say "Yes" to everything, keep connections alive. Business changes fast, and opportunities can come unexpectedly. Relationships matter for long-term success.

Takeaway: Relationships are crucial for success.

While it's impractical to say "Yes" to every opportunity that comes your way, maintaining connections is vital. The business landscape is ever-changing, and opportunities may arise unexpectedly.

Nurturing relationships goes beyond immediate gains. It's about creating a robust support system that can provide insights, collaborative potential, and valuable opportunities during pivotal moments in your startup's journey. It's a long-term investment that pays off in ways that may not be immediately apparent but are instrumental for sustained success.

A Personal Note: Navigating the Post-Sale Slump

In 2015, my partner and I sold our company. We enjoyed a steady income but made the mistake of closing doors with clients. When the money ran out, reality hit.

During the tough years that followed, the thought of going back to a 9-5 job loomed. Making ends meet was a struggle, but the idea of "going back" was tough to accept. Perseverance paid off. I rebuilt relationships, fought through challenges, and emerged stronger.

Takeaway: Resilience and adaptability are your greatest assets.

Conclusion: Embrace Lessons, Stay True, Keep Moving Forward

To sum it up, building and sustaining startups is a journey with its fair share of challenges and triumphs. Failures, persistence, smart decisions, and adaptability define success. Embrace these lessons, stay true to your values, and keep moving forward. The journey is about more than reaching a destination; it's about gaining resilience and wisdom for enduring success.

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